FAQ
Welcome to the Soleiz FAQ page! Here you'll find answers to some of the most common questions about our self-warming eye masks. If you have any further questions, feel free to reach out to us directly.
How do the Soleiz Self-Warming Eye Masks work?
Simply remove the Self-Warming Eye Mask from its pouch, and the soothing experience begins. The mask’s innovative design activates as the iron minerals react with the air, triggering a gentle warming process. The warmth reaches its ideal temperature within 1-2 minutes and continues to radiate for a minimum of 20 minutes, often lasting longer, providing you with a lasting sense of relaxation.
Are the masks reusable or can they be reheated?
No, our Self-Warming Eye Masks are single-use only and cannot be reheated. The self-heating process is activated once and cannot be restarted. However, after the warming effect fades, you can continue to use the mask as a regular sleep mask.
What scents are available?
Our Self-Warming Eye Masks come in the following scents:
- Vanilla
- Jasmine
- Lavender
- Chamomile
- Unscented
Please note that the intensity of the scent may vary slightly due to the self-heating technology, and we cannot guarantee a consistent fragrance strength with each mask.
Do you ship to other countries?
Currently, we only ship to New Zealand and Australia. For shipping times and more details, please visit our Shipping page, where you’ll find estimated delivery times based on your location.
How long does the warmth last?
Once activated, the mask will stay warm for a minimum of 20 minutes. In most cases, the warmth continues to radiate for a longer period, allowing you to enjoy a prolonged sense of calm and relaxation.
What if I have sensitive skin or allergies?
If you have sensitive skin or are prone to allergies, we recommend choosing the unscented option to avoid any potential irritation from the fragrances. If you have specific concerns or sensitivities, please consult with a healthcare professional before using the mask.
How can I contact customer service?
For any questions, concerns, or assistance with your order, please visit our Contact Us page or email us directly at hello@soleiz.co.nz
Our customer service team will be happy to assist you!
Thank you for choosing Soleiz. We’re dedicated to helping you create mindful moments of relaxation and self-care with our self-warming eye masks